GENERALLY

The use of the web pages and services provided to the visitor/user by https://lovelycosmetics.gr owned by “Lovely Cosmetics” hereina all of the content of this site. Consequently, the visitor/user must carefully read these terms before using the services of the Website and, if not agree, must not use its services and content. The visitor/user is requested to check the content of the Terms of Use for any changes. The continued use of the website https://lovelycosmetics.gr even after any changes it means to the visitor/user, accepting these terms.

GENERAL TERMS

The purpose of our company is to serve our customers as best as possible. This e-shop enables both our customers and all Internet users to be informed immediately about the products offered by our company, as well as to make their purchases electronically.

COPYRIGHT

Copyright and signal

All the design of the websites of the site, the text, the graphics, the selection and its arrangements are the intellectual property of our company and are protected in accordance with the relevant provisions of Greek law, European law and international conventions. The reserves of all rights, any text or image or signal, are registered and used in this online store, with the permission of their respective owners.

PRIVACY

You can see how we use your information in the Privacy Statement (Privacy Policy). The use of the web pages and services provided to the visitor/user by the website https://lovelycosmetics.gr requires their unconditional agreement on the terms stated therein.

PERSONAL DATA PROTECTION PROTECTION STATEMENT

In order to carry out any transaction through our company’s online store and to place orders of its products, some customer’s personal information will be requested. When ordering the order, the full name will be requested, the shipping address of the products, the order billing address of the order (in the event that is different from the shipping address), the pricing details (in the event that a payment has been selected), the Number of a contact phone, your e-mail address and in cases where the payment is made by credit card, the number, the expiry date of the card and the three-digit security code.

CAN MY DETAILED IN THIRD/OTHER COMPANIES?

This data is being processed by the company by observing the implementation of the EU Data Protection Data Protection (DPD), as well as the EU General Data Protection Regulation (GDPR) with application from May 25, 2018. For more Details refer to you in the Privacy Statement (Privacy Policy) of this site Credit card details are not stored in the company’s storage media during the transaction. Our company uses the information our information You give during the electronic shipment of the form, in order to contact you about

1. the order delivery to your space
2. to confirm and identify the client in any case necessary
3. For new or alternative products offered by our company
4. Special offers and news of our site

Your registration of your personal data means that you consent to this data being used by our company for the reasons referred to in the Privacy Statement (Privacy Policy)

SECURITY

The SSL (Secure Sockets Layer) protocol is today the global standard online for websites to online users and to encrypt data between online users and web servers. A encrypted SSL communication requires all the information sent between a client and a server to be encrypted from the shipping software and deciphered from the acceptance software, thereby protecting personal information during their transfer. In addition, all information sent with the SSL protocol is protected by a mechanism that automatically verifies if the data has been changed during transportation. lovelycosmetics.gr. In order to present any of your personal information, the user name and password must first be given. For this reason, you must keep these elements well in order not to risk falling into third parties. We also advise you to create password using symbols together with alphanumeric characters. All transactions you make through https://lovelycosmetics.gr are governed by international and European law, which regulates matters related to e -commerce as well as by the Consumer Protection Act (Law 2251/1994), which regulates Topics related to distance sales.

COMPLAINTS – AVAILABLE – CHARACTERISTICS

The available products, their characteristics, prices and their stock available are available at https://lovelycosmetics.gr and are accessible to everyone. Users can search for more information about the product by clicking on the product icon. Our company makes all the possible efforts daily to provide all the information required for the product (technical characteristics, prices, etc.). However, in order to limit any errors, we would recommend that before any completion of your purchase, contact us in cases where prices or any other product feature are beyond the usual and rational. to the prices listed in the relevant catalogs next to each Product, there is the price at which the applicable VAT is included. In some areas of Greece for which reduced VAT rates apply and if your purchase is made by invoice, product prices are lower than the diminished VAT. Our company reserves its right to adjust the Prices of its online store, without being obliged to inform the consumer public.

PRODUCT ORDER AND CONSUMER PROTECTION

Orders via the online store https://lovelycosmetics.gr are a distance contract synapses, which are governed by the legislative framework of Law 2251/1994 (as applicable today) and the amendments referred to in PD 131/2003 ( Government Gazette A ‘116/16.05.2003) and Decision 31619 Government Gazette 969/22.3.2017 as well as the adaptation of Greek legislation to Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011, on the rights of the Consumers, amending Directive 93/13/EEC of the Council and Directive 1999/44/EC of the European Parliament and of the Council and the abolition of Directive 85/577/EEC of the Council and Directive 97/7/EC of the European Parliament and the Council, published in the official newspaper of the European Union, number L 304 of 22.11.2011 as entered into force on 13/06/2014.
The user has the right to conclude a valid order through the online store, provided that he / she is legally capable of complying with the provisions of the Greek Civil Code (if he has reached the age of eighteen years and is not in court support for the conclusion of a sales contract). Orders can also be carried out by legal representatives of legal entities. Our company reserves the right to claim the return from the supervisor or guardian of any orders made by legal persons.

ORDERING ORDER THROUGH THE ELECTRONIC STORE

The order in our online store is required:

1. Completing the special form with the necessary information to conclude the sale contract.
2. The unconditional acceptance of the terms of the sale contract and the terms of use, in particular the collection and where the use of personal data is required.

On all the pages of the online store https://lovelycosmetics.gr and next to any product available for the product, there is the addition key to the shopping cart. Navigate to our online store and add the products you want to buy to your cart. To continue your purchases select from the central categories, the one that contains the next species you are looking for and add it to your cart. When completing the product add procedure click on the “Go on the Fund” key. To be able to order you do not have to be a member of the online store https://lovelycosmetics.gr, but we would advise you to become a member of it, as it will be much easier for any future use of our online store. Fill in the form the username and password you have stated during your registration and select “LINK” to the Members.
If you are not a member press the key Creating a new account and fill in an active e-mail account in the new member registration form. The e-mail you will provide must be existed because our communication will be done by the e-mail you have stated during your registration. Even if you are not a member you will be asked for personal information such as: Pricing and ordering address, e-mail, contact phone, information necessary for the conclusion and completion of the contract between the two parties.

Ordering process

The order is completed in 5 steps:

1. Identification (Ability to log in, register or continued as a visitor)
2. Billing and shipping address
3. Selecting how to ship
4. Choice of payment method
5. Confirmation and registration of order

If you have some pending in your order, we will contact you in the information you have stated to us. No delay, as there is probably a problem with the contact details you have stated. Our company bears no responsibility if you have incorrectly registered your contact information so that it is not possible to communicate with you.

PAYMENT METHODS

Payment methods are explicitly listed on the order completion page.

RETURNS / CHANGES / CANCELS

Return policy

The terms and conditions described in this policy apply to all products purchased in Greece through the online store https://lovelycosmetics.gr.

Order cancellation

When you place your order via the online store https://lovelycosmetics.gr, you have the ability to cancel your order on the same day you placed the order.
For any return of your products you can send us your request by e-mail to info@lovelycosmetics.gr. For any information you need, you can contact us by consulting our site contact details. The products you want to return should be in excellent condition, with closed packaging. You are responsible for the cost of returning the products unless the product falls under warranty due to construction defect. If you open the product packaging you should make sure you return it in perfect condition, along with all the parts and components it consists. You agree to take care of the status of returned products as soon as they are delivered to you until you hand them over to our store or to the shipping company or the courier.
Our company is not responsible for defects or poor quality of the products available to its customers. All products are received by suppliers packaged. In the event that the delivered products prove to be defective, you reserve the right to return and replace it with our own shipping costs. . In any case, the maximum refund is not extended beyond the fifteen (15) calendar days from the date of receipt. Case all rights applicable to consumers from existing provisions and laws regarding the sale contract, as well as any right in relation to the guarantee of the products.

Transfer of returned products

If you wish to return goods due to a change of opinion, you are charged with the immediate cost of returning the products. Receipt of the returned products can only be carried out by the address you have stated from the outset for their mission and which you have indicated in writing. You agree to give our company as much details as possible about the receipt of the goods, for example floor, carrier/courier access difficulties, existence of elevator, narrow stairs, etc., in order to facilitate the process of receipt from the space we indicate. You agree that there will be appropriate access to the space for receiving the returned goods. If the carrier/courier considers that receiving the products from the space you indicate can cause wear to your property, inform you verbally and record it in the receipt form. You may indicate to the Partner Transport/Courier to collect the products despite this suggestion, though we will not be responsible for any damage can be caused to your property or goods as the products will be collected with proper attention and care . You agree to give the partner all the products you wish to return, including all the parts and components that make up them. Upon receipt of the returned products from the carrier you will sign a receipt form to certify that the delivery was made to the carrier. The receipt form will be given to you by the cooperative carrier/courier. If you cannot be present at the receipt of the goods from the space, you can appoint a representative that will take this process on your part. This representative should be adult and capable of overseeing the receipt of your products instead of you. Return of Returned Products Value If you meet the requirements of refund, we will refund you the amount that is attributable to the value of the goods you return in the same way you have made the original transaction unless you want another way of return for which you should inform us in writing. The return of the return of the returned products will take place as soon as possible. In any case, it will take place after informing us in writing about the request for the return of the products and we accept their refund as well as if the products have been delivered to the Partner Transfer/Courier. Exceptions from the right of withdrawal The right of withdrawal does not apply to the following cases:

• the supply of goods manufactured in accordance with the specifications you have set as a consumer or clearly personalized (private label products – Private Label)
• the supply of goods which, after delivery, because of their nature, is integrally mixed with other elements

DIFFERENCE

• Violence majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) we cannot deliver the products within the predetermined time we will inform you by phone or by e-mail to tell us if you wish, under these conditions, the completion of your order. Our company is not responsible for any situation out of its own fault and will make it humanly possible for your best service.
• In cases where you have entered an electronic order and on receipt you find that some or some products are missing from the total order, please contact us to settle all the details required and to send you the products you did not receive without any additional burden.
• Modification of the terms herein: Our Company reserves the right to modify or renew the terms and conditions of transactions. It undertakes to inform this text of any change or addition to the terms.
• In case of non -receipt of the ordered goods ordered (and if it has elapsed for a long time since the order is registered), please contact our company. For your better and faster service, we would recommend that you report the special order code sent to the e-mail address you stated on your order.

According to Directive 2013/11/EC, which was incorporated into Greek law with JMD 70330/2015 and the decision 31619 Government Gazette 969/22.3.2017 (Article 8) provides for the possibility of electronic resolution of consumer disputes with the alternative dispute resolution process in the a total of the European Union. If the customer has a problem with a purchase made from the online store and resides in the EU he can use the site https://webgate.ec.europa.eu/odr/main/?event=main.home.show for out -of -court settlement of the dispute.